Shipping policy

Shipping policy

Order Processing

• We process orders within 1-2 business days, excluding weekends and holidays.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
• If you need any assistance with your order, please contact us immediately at shopbigcitykids@gmail.com We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Want to earn FREE SHIPPING? We offer free shipping on all orders $50 and up. 

Shipping option	Estimated delivery time	Price
Standard First Class Package	3 to 5 business days	Based on Total Order Weight
Priority Mail (all packages over 15oz automatically ship priority)	1 to 3 business days	Based on Total Order Weight
Express Overnight	1 to 2 business days	Based on Total Order Weight

International Shipping

 

*packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost. Customers are responsible for any applicable charges.

NOTE: We are not responsible for shipping carrier delays.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at shopbigcitykids@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Please see our return policy for more details.  Return Policy

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at shopbigcitykids@gmail.com